客房常用英语情景对话
-
客房常用英语情景对话（必备）
·客房——修理用语
·客房——洗衣服务
·客房——赔偿事宜
·客房——打扫房间
·客房——突发事件
·客房——修理用语
1
．
There seems to
be something wrong with the
toilet
．
我房间里的抽水马桶好像出了点毛病。
2
．
We'll send
someone to repair it
immediately
．
我们会马上派人来修的。
3
．
What's the
trouble
？
哪儿坏啦？
4
．
The toilet
doesn't flush
．
抽水马桶不放水了。
5
．
Let me see
．
Oh
，
it's
clogged
．
让我看看。噢，堵住了。
6
．
The water tap
drips all night long
．
水龙头一整夜滴水。
7
．
Some part needs
to be replaced
．
I will be
back soon
．
有个零件要换了。我片刻就来。
<
/p>
8
．
Ah
，
I'm afraid there's something wrong with
the TV
．
噢，电视机好像有些毛病。
9
．
The picture is
wobbly
．
图像不稳定。
10
．
I'm
sorry
．
May I have a look at
it
？
很遗憾，我可以看看吗？
11
．
I'll send for
an electrician from the maintenance
department
．
我去请维修部的电工来。
12
．
We can have it
repaired
．
我们能找人修理。
13
．
Please wait
just a few minutes
．
请稍等几分钟。
14
．
The TV set is
not working well
．
电视机有毛病了。
Dialogue A
A
：
Housekeeping
．
Can I help
you
？
B
：
Yes
，
there seems to be something wrong with the
toilet
．
A
：
We'll send
someone to repair it
immediately
．
What's your room
number
，
please
？
B
：
1287
．
A
：
May I come
in
？
B
：
Come
in
．
A
：
What's the
trouble
？
B
：
The toilet
doesn't flush
．
A
：
Let me see
．
Oh
，
it's
clogged
…
It's all right
now
．
You may try
it
．
B
：
Yes
，
it's working now
．
Thank
you
．
A
：
You're
welcome
．
Anything
else
？
B
：
The water tap
drips all night long
．
I can
hardly sleep
．
A
：
I'm very sorry<
/p>
，
sir
．
So
me part needs to be
replaced
．
I will be back
soon
．
Dialogue B
B
：
I've locked
myself out of the room
．
May I
borrow a duplicate key
？
A
：
Don't
worry
，
Mr
Bell
．
I'll open the door for
you
．
（
She opens the door with a
duplicate key
．
）
B
：
Thank you very
much
．
Sometimes I'm quite
absentminded
．
A
：
It doesn't
matter
，
Mr
Bell
．
What else can I do for
you
？
B
：
Ah
，
I
'm afraid there's something wrong with the
TV
．
The picture is
wobbly
．
A
：
I'm
sorry
．
May I have a look at
it
？
B
：
Here it
is
．
A
：
（
Tries to fix
it
，
but in
vain
）
I'll send for an
electrician from the maintenance
department
．
We
can
have
it
re-paired
．
Please
wait
just
a
few
minutes
，
Mr
Bell
．
（
She
leaves
the
room
．
Ten minutes
later
，
there is a knock on
the door
．
）
Electrician
（
E
）
：
May I
come in
？
B
：
（
Opens the
door
）
How do you
do
？
E
：
How do you
do
？
The TV set is not working
well
．
Is that
right
，
Mr
Bell
？
B
：
No
，
it isn't
．
E
：
Let me have a <
/p>
look
．
（
F
inishes the
repairing and checks other
electric
facilities
in
the
room
）
Mr
Bell
，
everything is OK
now
．
B
：
What
efficiency
！
Thanks a
lot
．
（
Taking out some
fee
）
This is for
you
．
E
：
Oh
，
n
o
．
We won't accept
tips
，
but thank you
，
anyway
．
We wish
you a nice stay with
us
，
Mr
Bell
．
flush v
．用水冲洗
clogged a
．塞住了
drip
v
．滴下
wobbly a
．摇摆不定的
electrician
n
．电工，电学家
maintenance
n
．维修、保养
facility
n
．设备工具（常用复）
efficiency n
．效率
·客房——洗衣服务
1
．
Excuse
me
．
Have you any
laundry
？
对不起，请问有没有要洗的衣服？
2
．
The laundry man
is here to collect it
．
洗衣房服务员来这儿收要洗的衣服了。
3
．
If
you have any
，
please just
leave it in the laundry bag behind the bathroom
door
．
如果您有衣服要洗，请放在浴室门后的洗衣袋里。
4
．
Please tell us
or notify in the list whether you need your
clothes ironed
，
washed
，
dry-cleaned or mended and also
what time you want to get them
back
．
请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，
水洗，
干洗或缝补，
还要写明何时需要取
衣服。
5
．
What if there
is any laundry damage
？
如果你们洗衣时损坏了衣服怎么办？
6
．
In
such a case
，
the hotel should
certainly pay for it
．
如果是这样，饭店当然应该赔偿。
7
．
Could you send
someone up for my laundry
，
pl
ease
？
请问，你们能派人来收要洗的衣服吗？
8
．
A
valet will be up in a few
minutes
．
洗熨工马上就到。
9
．
Will the color
run in the wash
？
洗衣时会掉色吗？
10
．
We'll dry-
clean the dress
．
我们将干洗这条裙子。
11
．
We'll stitch
it before washing
．
我们会在洗之前把衬里缝好。
12
．
When can I
have my laundry back
？
我何时能取回洗的衣服呢？
13
．
But would you
like express service or same-
day
？
不过，您是要快洗服务还是当日取？
14
．
I'd like this
sweater to be washed by hand in cold
water
．
这件毛衣要用冷水手洗。
Dialogue A
（
Explaining How to Get the
Service
）
（
A
：
Room
Attendant B
：
Guest
）
A
：
Excuse
me
．
Have you any
laundry
？
The laundry man is
here to collect it
．
B
：
No<
/p>
，
not
now
，
thank
you
．
A
：
If
you
have
any
，
please
just
leave
it
in
the
laundry
bag
be-hind
the
bathroom
door
．
The
laundry man comes over to collect it
every morning
．
B
：
Thank
you
．
A
：
Please tell us
or notify in the list whether you need your
clothes ironed
，
washed
，
dry-cleaned or mended and also
what time you want to get them
back
．
B
：
I
see
．
What if there is any
laundry damage
？
I wonder
ifyour hotel has a policy on
dealing
with it
．
A
：
In
such
a
case
，
the
hotel
should
certainly
pay
for
it
．
The
indemnity
shall
not
exceed
ten
times the laundry
．
B
：
That sounds
quite reasonable
．
I hope
there's no damage at all
．
A
：
Don't worry
，
sir
．
The
Laundry Department has wide experience in their
work
．
B
：
All
right
．
Thank you for your
information
．
A
：
Not at
all
．
Dialogue B
（
Express
Service
）
（
A
：
Laundry
clerk B
：
Mrs
Bell
）
A
：
What can I do
for you
？
B
：
Could you send
someone up for my laundry
，
pl
ease
？
Room908
，
Bell
．
A
：
Certainly
，
Mrs Bell
．
A
valet will be up in a few
minutes
．
B
：
Good
．
I
also
have
a
silk
dress
which
I
don't
think
is
color-
fast
．
Will
the
color
run
in the
wash
？
A
：
We'll dry-clean
the dress
．
Then the color
won't run
．
B
：
You're
< br>sure
？
Good
！
And
the
lining
of
my
husband's
jackethas
come
unstitched
．
It
might
tear over further
while washing
．
A
：
Don't worry
，
madam
．
We'
ll stitch it before washing
．
B
：
That's fine
．
Now
，
when
can I have my laundry back
？
A
：
Usually
it
takes
about
two
days
to
have
laundry
done
．
But
would
you
like
express
service
or same-day
？
B
：
What is the
difference in price
？
A
：
We
charge 50
％
more for
express
，
but it only takes
5hours
．
B
：
And for same-
day
，
will I get the dress and
skirt back this evening
？
A
：
Yes
，
madam
．
All deliveries will be made before six
o'clock
．
B
：
I'll have
express then
．
Dialogue C
A
：
Can I help
you
？
B
：
Yes
．
I have some laundry to be
done
．
A
：
Certainly
，
sir
．
Could you fill
out the laundry form
，
please<
/p>
？
B
：
May I use your
pen
？
A
：
Sure
．
Here you are
．
<
/p>
B
：
Thanks
．
Oh
，
I don't want
these shirts starched
．
A
：
No
starch
．
I understand
，
sir
．
B
：
And
also I'd like this sweater to be washed by hand in
cold water
．
It might shrink
otherwise
．
A
：
By
hand in cold water
，
I
see
．
B
：
When will they
be ready
？
A
：
We will deliver
them tomorrow evening around
6
．
B<
/p>
：
Fine
，
T
hanks a lot
．
notify v
．通知