英语投诉信范文
-
英语投诉信范文
Directions:
You
found
something
wrong
with
the
telephone
bill
you
have
received
from
the
local
post
office.
You
made
a
call
to
inquire
about
this;
however
the
person
who
answered the call was very rude. Write
a letter of complaint to the manager of the
post office, explaining the situation
and giving your suggestions for improvement.
Your letter should be no less than 100
words. You do not need to write the address.
Don
’
t sign your
own name at the end of the letter, use Donna
instead.
英文投诉信模板
Dear ______,
①
I am
______
（自我介绍）
.
②
I feel bad to trouble you
but I am afraid that I have to
make a
complaint about.
③
The reason for my
dissatisfaction is
______
（总体介绍）
.
④
In the first place,
______
（抱怨的第一个方面）
.
⑤
In addition,
______
（抱怨的第二个方面）
.
⑥
Under these circumstances,
I find it ______
（感觉）
to______
（抱怨的方面给你带来
的后果）
.
⑦
I appreciate it
very much if you could
______
（提出建议和请求）
, preferably
______
（进一步的要求）
,
and I would like to have this matter settled by <
/p>
______
（设
定解决事情最后期限）
.
⑧
Thank you for
your consideration and I will be looking
forward to your reply.
Yours sincerely,
Li Ming
范文
Dear Sir
I am writing to let you know the
deplorable attitude of one of your staff member. I
received
my
telephone
bill
for
the
previous
month
from
you
and
thought
there
were
some
errors
in
calculation: I had been
overcharged for two overseas calls.
However, when I
called your Complaints Department, the girl who
answered my phone was
very rude. For
one thing she interrupted me continually, for
another she even said that the fault was
my own. Needless to say, such a way of
dealing with customers is unacceptable.
I
would like to suggest that the girl in question
should be disciplined, and instructed on the
proper way to deal with clients. And I
hope she can make formal apology to me.
An early response will be appreciated.
Sincerely yours,
DELL
译文
先生：
我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发<
/p>
现有些计算错误，我觉得我被多收了两个国际长途费用。
但当我
打电话询问客服部门时，
接电话的女孩态度非常粗鲁。
一方面她
总是打断我的话，
另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。
我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。
请早日回复。
真挚的：
DELL
范文之二
［
Directions
］
：
Suppose that you
ordered a refrigerator but later found a worrying
problem.
Write a letter of complaint to
describe the matter and require
settlement
，
Do not sign your
own
name at the end of your
letter
，
using
Dear
Sir
，
I am happy that the refrigerator we
ordered last week has arrived on time. But it is a
great pity
that we find there is
something wrong with the refrigeration facilities.
After we used
it for several days. we found that food stored in
the refrigerating compartment
turned
bad quickly. When we finally decided to take the
temperature in it
，
we were surprised to
find it
was around 15
℃，
far from the
standard temperature range from
0
℃
to
9
℃。
This problem has affected our normal
life. Would you please let me know whether or not
you
can send a repairman as soon as
possible
？
I hope that my
problem will get your kind consideration.
Yours
faithfully
，
Li
Ming
［文章点评］
这封投诉信可以说写得非常好，
结构
很清晰，
第一段首先肯定对方按时送货上门的做法，
随后简述冰
箱出了问题。第二段说明具体问题，第三段提出要求。
范文之二
Dear Sir
：
With reference
to our order No. W98
，
the 120
computer sets supplies to the above order were
delivered the day before
yesterday
，
but we regret that
20 sets were badly damaged.
The packages containing the
computer sets appeared to be in good condition and
we accepted
and
signed
for
them
without
question.
We
unpacked
the
computer
sets
with
care
and
can
only
assume
that damage must be due to careless handling at
some stage prior to packing.
We shall be glad if you
will replace all 20 sets as soon as possible.
Meanwhile
，
we have put
the damaged computer sets aside in case
you need them to support a claim on your suppliers
for